This dynamic training is designed to provide Workforce Development Professionals with the skills and strategies they need to deliver high quality, customer focused Business Services. Attendees will be taught the four phases of CBSC process, gain tools that enable them to deliver Business Services effectively and efficiently, improving placement outcomes as well as customer satisfaction. Completion of this course provides attendees with Continuing Education Hours applicable toward their Global Career Development Facilitator credential renewal.

A few learning objectives participants could expect from attending this training:

• The four phases of business services, how they relate & build upon each other
• The fundamentals of marketing, branding & messaging & the value of each
• How to develop & effectively use tools to evaluate the needs of business
• How to develop creative & effective solutions for businesses
• Best practices for maintaining long term customer relationships using customer service & management techniques

This is a two full days of on-site training instruction. Application and Certificate fees are included in the price.

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