This event has passed.
Event Series:
Rendezvous
WorkSource Oregon Operational Standards Overview & Rollout Plan
April 22, 2024 @ 10:45 am - 12:15 pm UTC-8
Session Description:
WorkSource Oregon Operational Standards Overview & Rollout Plan
Overview:
- Identify the changes between WSO Operational Standards 2.0 and WSO
Operational Standards 3.0. - Explain the core themes of the WSO Operational Standards 3.0, including integrated service delivery, serving the common customer, and delivering
customer-centric service. - Discuss the learning objectives of the training rollout for the updated WorkSource Oregon Standards 3.0 to WorkSource Centers across Oregon.
- Review schedule and learning objectives of WSO Staff training.
- Review materials used in WSO Staff training.
- Discussion about Customer Experience Simulation.
- Q&A & Next Steps
Key Learning Objectives:
- Identify the changes between WSO Operational Standards 2.0 and WSO Operational Standards 3.0.
- Explain the core themes of the WSO Operational Standards 3.0, including integrated service delivery, serving the common customer, and delivering customer-centric service.
- Discuss the learning objectives of the training rollout for the updated WorkSource Oregon Standards 3.0 to WorkSource Centers across Oregon.
