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Event Series:
Rendezvous
Trauma Informed Customer Service
April 22, 2024 @ 10:45 am - 12:15 pm UTC-8
| $100 – $575Overview/Description:
Discuss the major topics of:
- Basic Tenets of Trauma informed care: Safety, choice, collaboration, trustworthiness, and empowerment
- Worker Skills to support TIC: Self-regulation, Strengths based language, and Active listening/OARS.
Key Learning Objectives:
- Learn to incorporate the basic tenets of trauma-informed care safety, choice, collaboration, trustworthiness, and empowerment into your interactions with the public.
- Expand practices to engage clients with empathy and understanding.
- Strengthen your skills to acknowledge your own needs and limits in challenging scenarios.