Trauma Informed Customer Service

April 22, 2024 @ 10:45 am - 12:15 pm

  • North Salon
  • Display all, Track Eight, Track Five, Track Four, Track One, Track Seven, Track Six, Track Three, Track Two

About Session


Discuss the major topics of:

  1. Basic Tenets of Trauma informed care: Safety, choice, collaboration, trustworthiness, and empowerment
  2. Worker Skills to support TIC: Self-regulation, Strengths based language, and Active listening/OARS.


Key Learning Objectives:
  • Learn to incorporate the basic tenets of trauma-informed care- -safety, choice, collaboration, trustworthiness, and empowerment into your interactions with the public.
  • Expand practices to engage clients with empathy and understanding
  • Strengthen your skills to acknowledge your own needs and limits in challenging scenarios


Amy De La Torre

Amy De La Torre

Behavioral Health Manager, Northwest Family Services
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